Frequently Asked Questions

Will there be a spot for my child next term?

Spots are always available as many children change levels or drop-out for a term. Best thing to do is to have an assessment and once allocated to a level we will try our best to find you a suitable spot.

I cannot make my allocated day/time anymore. Can I change class?

Within the term:
Once enrolled and term fees are paid, please email us your preferred time/day and we will try our best to find you a new class time. Please be aware that changes can only be made from what’s available.

Next term:
Towards the end of term when re-enrolling online you can change classes from what’s available for you to see. Please see Re-enrolling.

I have forgotten my child’s swimming cap and goggles. What do I do?

As described in our policy, no swimmer is allowed in the pool without a swimming cap. Unfortunately we do not have any spear ones to lend (as from past experiences they have gone missing) we do however have them for sale at reception. Goggles are also for sale at our reception – however a lesson without goggles is good practice swimming without them.

Does the pool operate the same term times as schools?

Our lessons are year-round, with our swimming term running at the same time as school term with the exception of a two week break over Christmas and New Year. In addition to our regular lessons, every school holiday we conduct a Intensive holiday program, where your child can receive intensive tuition each weekday. Our Holiday intensives provide a boost for those swimmers who are on the cusp of moving to the next level.

Are all Body Express teachers qualified?

All our swim teaches are required to have AUSTSWIM or an equivalent qualification. In addition, they complete our own intensive Body Express Swimming training. Our training systems are based on highly developed lessons plans for each program area, hands-on practical training and thorough evaluation and trial time. New teachers must be assessed as competent in all aspects of a class before they are given classes of their own.

At what age should my child start lessons?

Children can start at 2 yrs old with our swimming school. However, it is never too late to learn and we have children of all ages joining the program. We will ensure that your child is placed in a class with children of similar age and/or working towards similar goals.

Do swimming lessons that young (2yrs) really make a difference?

Water safety concerns are an important part of a plan to reduce your child’s risk. The skills your child learns are never a substitute for constant and direct supervision by adults, but they can play a role in making them safer. Being comfortable in, around and under the water is the first priority, as this may prevent the initial panic that strikes in an accident.

As your child’s skills progress and experience broadens, their ability to deal with emergencies will improve as well. The basic comfort and safety skills learnt also aid in developing the swimming strokes. With the groundwork laid, not only can your child attempt stroke work earlier, they will perform more efficiently and naturally as a result of starting at an earlier age. Early lessons do influence your child’s safety and overall achievement.

If my child’s scared should I wait until they get older to start swimming lessons?

In most cases No. Often the fear becomes more entrenched the older the child gets. They will simply avoid water for the rest of their lives. Addressing the problem properly with a strategy will not only get them swimming, but teach them the invaluable life lesson that difficult tasks can be overcome with hard work and patience.

This does not mean forcing your child to swim. It means gradually getting them used to being in and around water, then using the correct step-by-step swim techniques to build confidence. They will also thank you next time a friend has a pool party

How do I best help my child?

Be supportive and reassuring to your child before class, but avoid “over-preparing”, as a child can become anxious if an event is discussed repeatedly. Arrive early enough to get ready for lessons at a relaxed pace. Remain within view, but observe the class from the appropriate viewing area. Watch the class closely and make eye contact with your child. Praise specific efforts that your child has made. Be ready with a warm towel and a big hug.

Why can some kids swim well while others struggle? My daughter is brilliant and my son is terrible.

Everyone is born with varying abilities. Some of the things which influence swimming ability include:

• Coordination
• Strength
• Bone density (buoyancy)
• Balance Relaxation
• Fine motor skills
• History or past experience in and around water

Anyone can learn the basics of swimming and water safety, but like anything some will find it easier than others.

Is it a good idea to continue classes during winter?

Continuity of lessons plays a crucial part in building the layers of water safety protection for young children, as skills need reinforcement to stay current. Indoor pools with consistently warm temperatures make the water experience a comfortable one all year. Have a dry towel and warm clothes ready for your child at the end of lessons.

Also most children tend to forget the things they have learnt previously. Children who swim during winter end up significantly ahead of those that stop because they get to practice what they have learnt constantly. Our Swim school offers far better value in winter as well, with generally less children and more available times.

Who should I talk to regarding my child’s progress?

The best person to talk to about your child’s progress is the Pool Deck Supervisor. Our supervisors are always available to liaise between parents and teachers and answer any of your concerns. Please feel free to let them know of any special needs your child may have. Supervisors are easily recognisable by their Black Body Express Shirt “patrolling” the pool.

What are the pros and cons of using floatation aids?

Although we use some aids, such as hand floats and kickboards in some of our classes, we advise using other flotation aids, such as arm bands and bubbles, with caution. It is easy to develop a false sense of security when using them and this can be dangerous. They also tend to keep a child’s head and body in a semi-vertical position, which we feel develops bad habits. If you do practice swimming with your child try to do so without the floatation aids.

What do I do if my child is sick?

If you suspect that your child has some type of infection or contagious illness, they should not attend lessons until your doctor has confirmed that this precaution is no longer necessary. We do reserve the right to deny teaching in cases of contagious illnesses.

I cannot make all days during the holiday intensive swimming program. Can I pay for the difference?

Unfortunately no. The whole idea of an intensive holiday program is for your child to swim for 5 consecutive lessons so they can benefit from the program. There are no credits or make ups for missed days.